AAA Visa Credit Card Contact Info
If you have a question about your account, account managers are ready to assist you. For faster service, please have your full account number available before calling Customer Service.
You can access your account information online using Net Access online banking service.
Customer Service
Call toll-free in the U.S. |
1-800-655-1491, 24 hours a day, 7 days a week |
From locations outside the U.S. |
Bermuda: 1-800-932-6262 France: 0800-902111 Germany: 0130-81-2195 Spain: 900-98-1272 Switzerland: 0800-89-3297 United Kingdom: 0-800-89-6870 Other (call collect): 1-302-738-5719 |
TDD/TTY for the hearing-impaired |
1-800-346-3178 |
Para servicio en español |
1-800-778-6262 |
To report your card Lost or Stolen |
1-800-655-1491, 24 hours a day, 7 days a week |
Make a Payment
Payments are processed daily Monday-Saturday and are posted within 24 hours
of receipt. If making a payment by mail, be sure to allow up to 7 business
days for your payment to be received and posted to your account.
Up-to-Date Payments |
BankCard Services P.O. Box 15019 Wilmington, DE 19850-5019 |
Late Payments |
BankCard Services P.O. Box 15137 Wilmington, DE 19850-5137 |
Overnight Delivery |
BankCard Services Attn: Payment Processing 1000 Samoset Drive Wilmington, DE 19884-2332 |
Wire Transfer |
ABA#: 031100160 BankCard Services |
Western Union |
BankCard Services City Code: Clark, DE We receive Western Union transfers at 8 a.m. (Eastern Time) Monday-Saturday. Payments are posted the same day as received. |
Pay-by-Phone |
1-888-339-6262 Remember to have your check number, bank routing number (ABA) and checking account number ready when you call. Payments received by 8 a.m. (Eastern Time) Monday-Saturday will be posted the same day. |
Payment Center |
Visit the Payment Center and schedule a payment to post in as little as 2 business days. Payments scheduled prior to 1 p.m. (Eastern Time) will post the next business day. |
Online Disputes
If you have questions about Customer Service, delivery, or the return of something you purchased, you need to contact the company from which you made the purchase. You should allow 30 days from the date the company receives a return for the credit to be applied to your account. Many purchase agreements specifically exculde shipping and handling on returns, so you may find that your refund does not include shipping and handling.
| You may be able to submit your dispute form online. After you log in and select your account, go to the Account Services tab to access our secure online dispute form. | |
You may write to us about your dispute. Complete a copy
of the form on the back of your statement and mail it to: |
Billing Inquiries P.O. Box 15026 Wilmington, DE 19850-5026 (Please note: This is different from your payment address) |
| You may call us about your dispute: | |
Merchant Charges: |
1-866-877-0244, Monday - Thursday from 8 a.m. to 9 p.m. or Friday 8 a.m. to 7 p.m. (Eastern Time) |
Three or More Unauthorized Charges: |
1-800-655-1491, 24 hours a day, 7 days a week |
Payments and Bank Charges: |
1-800-655-1491, 24 hours a day, 7 days a week |
TDD/TYY for the hearing impaired: |
1-800-346-3178 |
| Please do not include correspondence with your payment. | |
Billing Disputes and Written Account Inquiries
Billing rights are preserved through written inquiries only. If you have a billing inquiry or dispute, complete a copy of the form on the back of your statement and mail it to the address below. Please do not include correspondence with your payment. If you have questions about Customer Service, delivery, or the return of something you bought, you need to contact the company from whom you made the purchase, not BankCard Services. You should allow 30 days from the date the company receives a return for the credit to be processed on your account. Many purchase agreements specifically exclude shipping and handling on returns, so you may find that your refund does not include shipping and handling.
For other inquiries, call our Customer Service phone number above or write to us at:
BankCard Services
P.O. Box 15720
Wilmington, DE 19850-5720
You can access your account information online using Net Access online banking service.
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